Administrative / Office Assistant

Napa, CA

Full Time

Entry Level

Paradise Pools, Inc. is looking for a reliable, organized, and customer-focused Office Assistant to join our Napa office. This is a fast-paced position with a high volume of phone calls and emails.

The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written and verbal communications.

Responsibilities:

Answer and manage a high volume of incoming phone calls
Make outgoing customer calls and follow up as needed
Respond to and manage customer emails
Assist customers with scheduling, service questions, and account inquiries
Schedule and coordinate service appointments
Communicate with field technicians and office staff
Enter and update customer information accurately in our CRM
Maintain organized customer records and documentation
Assist with general administrative and day-to-day office operations

Requirements:

High school diploma or equivalent
1–2 years of experience as an administrative assistant, secretary, receptionist, or similar role preferred
Bilingual English/Spanish required
Strong organizational, communication, and time-management skills
Ability to work effectively in a fast-paced environment
Positive, high-energy, and professional attitude
Resourceful with strong problem-solving skills
Familiarity with standard office equipment, including printers and scanners
Proficiency in Microsoft Office, especially Excel
Strong computer and data-entry skills
Ability to multitask and manage a high volume of phone calls and emails
Dependable, detail-oriented, and customer-focused

Benefits

401(k)
Paid Time Off (PTO)
Benefits package
Growth opportunities

Pay: Starting at $25.00/hour

We are looking for someone who can start as soon as possible and become a dependable part of our office team.

Paradise Pools, Inc. is an Equal Opportunity Employer.

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Are you bilingual in English and Spanish?*

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A customer calls upset about a service issue while you already have several other tasks that need to be completed. How would you handle the situation?*

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Administrative / Office Assistant

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